Shipping & Return Policy

 

Processing Times

Orders are processed within 24 hours, with typical production times ranging from 3 to 10 days unless an item is out of stock. Please call us directly for inventory details.

Shipping and delivery services are managed through our third-party logistics partners, with standard delivery taking 2 to 7 days. You can find your tracking details listed on your paid invoice. For any shipping-related inquiries, please email [email protected].

Please note that global supply chain and logistics disruptions may cause unexpected delays in order processing and delivery. We will notify you via email should any delays arise.

 

Order Tracking and Shipment Confirmation

A shipment confirmation email containing your tracking number will be provided within 24 hours of dispatch.

 

Freight & Product Damage Claims

If your shipment arrives damaged, please contact [email protected] within 48 hours of delivery to file a claim.

Please complete the following steps prior to filing a claim:

  • Carefully unpack your order and keep all original packaging materials.
  • Inspect the item thoroughly for any visible, concealed, or operational damage (refer to the product manual for inspection instructions).

 

International Shipping

Customs, Duties, and Taxes

Safety Bath Walk-in Tubs is not responsible for any taxes or customs duties applied to your order. Customers are entirely responsible for all fees incurred during or after shipment, including tariffs, taxes, storage fees, and any other associated costs.

 

Returns Process

  1. Request Authorization: Contact [email protected] to initiate your return.
  2. Ship Item: Once authorized, please pack the item securely and ship it to our returns department at:
    Safety Bath Walk-in Tubs (Returns Department)
    1280 2 Ave S
    Lethbridge, AB T1J 0E6
  3. Inspection: Our warehouse team will inspect the shipment for missing parts or damage within 24–48 hours of receipt. Any costs required to repair or replace missing or damaged components will be deducted from your total refund.
  4. Refund: After inspection, your refund—minus the 25% restocking fee and any deductions for damage—will be processed within 5–7 business days.

For additional assistance, please contact [email protected].

Last updated: August 31, 2026 | Subject to change without prior notice | All rights reserved.